www.lleitmotif.net

General Enquiries

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Payment Matters

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Shipping Options

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Return Policy

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. Is lleitmotif a Registered business?

We are registered in Singapore with ACRA(Accounting and Corporate Regulatory Authority), so rest assured we are serious about our business!

Registration No.:53133207A

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. What can lleitmotif provide me?

We are providing an online fashion retail service. Currently, we stock products from fashion labels in Southeast Asia, with homegrown products on the way. Our product range is chosen based on design and quality, and all products are hand-picked by us to meet our exacting standards.

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. Does lleitmotif offer wholesale?

Products that carry the lleitmotif brand are available for wholesale. If you are looking for the wholesale of non-lleitmotif brand products, we are still open to discussion. You may browse and make a purchase order from our online catalog. For more information on our wholesale policy, please read our wholesale distribution FAQ or contact us at [email protected] for more details.

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. Can I sell my products on your site?

Yes, we do provide a B2B(Business to Business) distribution channel for FASHION APPAREL. For more details, kindly contact us at [email protected]

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. Do you provide Made to Order?

Yes, we provide Made to Order. Kindly email to us at [email protected] for more details.

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. Can I preorder item(s) on your site?

Sorry, all products are currently sold on a first come first serve basis.

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. Where can I find the Size Chart for any product?

For first time users, kindly refer to our Shopping Guide located at the bottom of each page. Alternatively, you can click on the 'Size Chart' bubble located in each product detail page.

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. Help. I have problems adding items(s) to the shopping cart.

If you are unable to add anything to your cart, please ensure that your internet browser has cookies enabled and that your shopping session is not being blocked by security software. If problem persists, kindly email to us at [email protected] and we will get back to you ASAP.

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. How often does lleitmotif restock existing products, import new designs or add new product categories?

We plan our restock date pending availability by the labels. We are also kept up to date on new, exciting lineups to add to our collection. We are actively seeking to expand our services to promising and interested labels.

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. Hi, I'd like to purchase one of your tee shirts but the size I'm looking for is out of stock. Will it be restocked?

That depends on the product availability and general demand. If the product's response is good, we will normally place our request to our sources prior our next restock. For limited runs as set by the labels themselves, we will indicate them clearly on the product pages. For discontinued products, we will remove them from our product pages promptly to avoid confusion. Restocked items will be updated on our website once we get them.

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. Are there many people in Singapore wearing items purchased from lleitmotif? Will I still stand out from the crowd?

At lleitmotif, we try our best to offer items that are little distinct from the usual fare. While we do not purport to limit our product quantity to create artificial demand or exclusivity, we tend to look forward to new products so as to keep things fresh.

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. I wish to contribute my T-shirt design to lleitmotif. Will lleitmotif take up my proposal?

We are happy and honoured to be approached for design contributions. These will be given due consideration. Kindly use our Contact Form to submit your designs. Approved designs will be posted on our site and may be printed for sales after seeking your permission. Currently, we are working on a remuneration plan for selected works.

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. How do I provide general feedback on merchandise or the web interface to lleitmotif?

At lleitmotif, we value each and every customer's opinion and feedback. You can use our Contact Form to do so.

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. I have discovered broken link(s), missing image(s) or error messages, whom should I contact?

First of all, we'd be real grateful if you should help us do so. Kindly email us at [email protected] and we will get back to you ASAP.

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. What are the methods of payment available?

Payment methods available on our site are
1. PayPal
2. Credit / Debit Cards via PayPal (No Account Required)
3. Internet Banking / ATM Transfer

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. Are Credit / Debit Cards - Visa or MasterCard supported for Item Checkout?

Credit cards transaction are now supported via PayPal (No Account Required).

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. How do I checkout and pay using PayPal?

PayPal now supports two types of payment methods. You can either register an account with PayPal or pay directly using your Credit / Debit Cards (No Account Required).

Upon choosing PayPal as your payment option, you will be directed to a secured PayPal site. From there, you can follow the instructions to complete your payment.

PAY USING A PAYPAL ACCOUNT
1. Log in using your PayPal account via the right column
2. Review the order details
3. Click the button Pay Now
4. Click the button Continue >> to return to lleitmotif site

OR

PAY USING CREDIT / DEBIT CARDS VIA PAYPAL
1. Click the link Pay with debit or credit card or button Continue via the left column
2. Enter your credit or debit card details (Country, Credit card number, Expiration date etc.)
3. Click the button Review and Continue
4. Click the button Pay Now
5. Click the button Continue >> to return to lleitmotif site

You may at your convenience, follow these instructions to complete your PayPal payment if you faced any problems during the checkout process (only for payment using a PayPal Account):

1. Go to PayPal website
2. Log in using your PayPal account
3. Click Send Money
4. To (Email or mobile phone): [email protected]
5. Amount: <your order total> SGD - Singapore Dollars
6. Check the radio button Online purchases > Goods
7. Click Continue
8. Review your payment
9. Click Send Money

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. How do I checkout and pay by Internet Banking/ATM Transfer?

Upon choosing Internet/ATM Bank Transfer as your payment option, you can use either our POSB saving account number, or our Standard Chartered account number to transfer your payment once your order is confirmed. These account numbers are displayed at the Checkout screen as well as on your electronic order receipt.

Our bank account numbers are as follow:

POSB Savings A/C: 109-74912-5
Bank Code: 7171
Branch Code: 081

Standard Chartered Savings A/C: 56-2-997729-2
Bank Code: 7144
Branch Code: 056

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. Do you provide Cash on Delivery?

We do not provide Cash on Delivery as an option, sorry.

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. I am transfering money from a foreign bank, how do I obtain the correct currency of amount to pay?

You can use any currency conversion services on the web e.g. XE Universal Currency Converter to convert from your currency to Singapore dollars(SGD). Kindly check with your local banks for possible administrative fees.

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. What is the grace period for payment after an order is made?

Payment has to be made within 3 days (inclusive of Saturdays, Sundays and Public Holidays) once the order is confirmed. Otherwise, the order will be cancelled.

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. lleitmotif claims that it did not receive my payment, what should I do?

Kindly check your bank statement again to ensure that payment is transferred to the correct bank account numbers provided by lleitmotif. We will check carefully with our banks should such issues arise. Do not hesitate to contact us at [email protected]

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. What should I do if lleitmotif claims that it did not receive full payment?

We cannot ship your order until we have received your payment in full. Kindly check with your local bank for the respective bank administrative charge and re-transfer the balance to us should such discrepancies occur.

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. Will I receive any acknowledgement from lleitmotif when payment has been received?

Yes, you will receive a payment confirmation by email from lleitmotif once payment has been received. We will proceed to ship out your order promptly.

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. Are all your products entitled to Free Shipping?

All our orders are entitled to Free Shipping(non-registered mail) within Singapore only. For more about International orders, click here.

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. If I am buying a single item, will I be entitled to Free Shipping?

Yes, we will still provide Free Shipping(non-registered mail) even for single item purchases.

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. When will my order be shipped?

Your order will be shipped on the next working day (Sundays and Public Holidays excluded, local time GMT +08:00) upon receiving of payment, which is to be made within 3 working days upon placement of order.

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. Do you ship overseas?

Yes we do. After placing your order, We will then get back to you via email with details on overseas shipping costs + handling fees. All correspondence will be conducted using email. Things will get easier once an international order and shipping system has been worked out. We thank you for our kind understanding on this matter.

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. What are the arrangements for delivery of the product(s) within Singapore?

We provide free shipping using our local courier service, SingPost. Please note that we do not bear responsibilities for damages incurred during shipping as this is not within our control. However, if you opt for registered mail (additional fee required), your parcel is insured for up to an amount as set by Singapore Post. Kindly refer to the SingPost website for more details and charges.

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. Will my orders be insured?

lleitmotif strongly recommend Registered mail as a tracking number will be provided and the parcel will be insured for up to a value of SGD$68.00(at time of writing) per delivery.

We hereby hope you understand that as there is no tracking number for Non-registered mail, it is not possible for us to trace your order. Buyer will have to bear the consequences of lost parcel, even thou the possibility is extremely low from past experience.

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. I have opted for registered delivery. Where can I obtain the tracking ID?

We will email you with the tracking ID once we get it from SingPost.

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. Can I declare my package as a gift to avoid having to pay goods and services tax in my countries?

Sorry, we are unable to comply with such requests as these are laws set by the countries involved.

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. How many days do I have to wait in order to receive the delivered package?

The delivery time is approximately 2-3 working days for orders within Singapore, according to SingPost. For overseas packages, we will provide you with the estimated delivery time along with shipping details by email.

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. What can I expect from the package?

We normally place our products neatly in a clear carrier bag along with our name card. We may include freebies or other cool stuff.

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. It's been over a week and I've yet to received my products, what's up?

In the event of a missing mail/parcel sent by registered mail, we will return the similar item or refund minus the shipping & handling charges back to you. For un-insured packages however, there is little we can do. Please let us know if such a problem should occur.

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. I have received the delivered package but some merchandise are missing or damaged.

Sorry, we do not take responsibility for any damages to item(s) during normal mail delivery. Rest assured that all our packages are thoroughly checked for zero-defects and completeness before they are shipped out.

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. I have received the product(s) but the size doesn't fit, can I opt for 1 to 1 exchange?

Sorry, we do not have such a policy but we do our best to provide accurate size information on our products. Kindly check the size chart bubble on the product page before placing your order, especially if you are buying for someone other than yourself.

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. The received merchandise looks different from that shown in the website, can I ask for an exchange?

Sorry, we do not have such a policy. Do note that product images may differ slightly from actual product.

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. Can I exchange my received product for another design instead?

If you are not satisfied with the products that you have purchased, you can ship it back to us within 3 days. Items must be returned in its original packing, not opened or used. Buyer pays for all shipping & handling costs back to lleitmotif. Kindly notify us at [email protected] before sending back the items. In the event that we are not satisfied with the returned products, we will deliver it back at your own cost.

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